WHAT MAKES US DIFFERENT
Introduction
At Music Rooms AU (“we”, “us”, or “our”), your privacy matters. We are committed to safeguarding personal information collected through our website and services, including mentoring, workshops, community programs, enquiries, and bookings. This policy explains how we collect, use, store, and share your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using musicrooms.au (“Site”), you consent to the practices described in this policy.
Personal Information We Collect
We may collect personal information that you provide directly to us when you complete a contact form, register for workshops or mentoring sessions, subscribe to updates, or communicate with us. This information may include your name, email address, phone number, age, location, and details relevant to your participation in our programs.
Where services are funded through the NDIS or another funding body, we may also collect information necessary for invoicing, service agreements, and funding administration. We only collect information that is reasonably necessary for delivering our services.
When you visit our website, certain information may also be collected automatically, such as your IP address, browser type, device information, and pages visited. This information helps us improve website performance and user experience.
How We Use Your Information
We use your personal information to respond to enquiries, manage bookings, deliver workshops and mentoring sessions, process payments or invoices, and communicate important updates relating to your participation. Where you have opted in, we may also send occasional updates about programs, events, or opportunities relevant to our community.
Your information may also be used to improve our services, maintain website functionality, and comply with legal or regulatory obligations. We only use personal information for purposes that are reasonably related to our services or where required by law.
Cookies and Website Analytics
Our website may use cookies and similar technologies to collect information about how visitors use the site. Cookies are small data files stored on your device that help us understand website traffic patterns and improve usability.
You can choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.
Disclosure of Personal Information
We do not sell, rent, or trade personal information. In some circumstances, we may disclose personal information to trusted third-party service providers who assist us in operating our website or delivering our services, such as website hosting providers, payment processors, IT support services, or professional advisers.
If services are funded through the NDIS or another funding body, we may share relevant information with plan managers or funding administrators where necessary and with your consent. We take reasonable steps to ensure that any third parties handle personal information securely and in accordance with applicable privacy laws.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes maintaining secure systems, limiting access to authorised personnel, and implementing appropriate technical and organisational safeguards.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to provide our services, meet legal and record-keeping obligations, and resolve any disputes. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.
Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of inaccurate, incomplete, or outdated information. If you would like to access or update your personal information, please contact us using the details below.
Children and Young Participants
Our services are generally designed for participants aged 12 and above. Where participants are under 18, we may require the consent of a parent or guardian to collect and use personal information in connection with program participation.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we manage personal information, please contact:
Email: hello@musicrooms.au
Phone: +61 483 937 151 ABN: 32 702 329 007
Hours: Monday–Friday, 9am–5pm AEDT
Location: Melbourne and regional Victoria | Online Australia-wide